Refund policy

 

Returns Policy

 House of Vintage Interiors

Every House of Vintage Interiors lampshade is handmade to order or custom-made especially for you. Each piece is crafted with care, so small variations are part of the charm of a handmade product and not considered faults.

1. Cancellations and Returns

Because all our lampshades are made to order, we’re unable to accept cancellations or returns once work has begun, unless the item is faulty, damaged, or not as described.

We kindly ask that you check all details carefully before placing your order, including measurements, colour choices, and trimmings.

If your lampshade arrives damaged or faulty, please email: tracycox@houseofvintageinterors.com

within 7 days of delivery, including photos of the issue and the packaging. We’ll assess the problem and arrange a repair, replacement, or refund as appropriate.

2. Refunds for Faulty or Damaged Items

Once your return has been received and inspected, we’ll confirm whether a refund or replacement will be issued.
Approved refunds are processed to your original payment method within 10 business days. Please allow a little extra time for your bank or card provider to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at 

tracycox@houseofvintageinteriors.com

3. Returns Process

If we agree a return is necessary, we’ll provide instructions and a return address.
Please do not send items back without prior approval, as we may not be able to accept them.
Returned items must be carefully packaged to avoid further damage during transit.

4. Contact Us

For any questions or concerns about your order, please email: tracycox@houseofvintageinteriors.com

phone 01384 387446

We take great pride in our craftsmanship and will always do our best to ensure you’re delighted with your purchase.

House of Vintage Interiors
16 Hayes Lane Stourbridge Dy9 8rd